SATISFIED OR REFUNDED WITHIN 30 DAYS - YOUR "PEACE OF MIND" INSURANCE AT HORLONA WATCH
At Horlona Montre, our priority is to guarantee your complete satisfaction. Our "PEACE OF MIND" Guarantee is a reflection of this commitment. We understand the importance of a well-considered decision, which is why we offer you a generous period of 30 days after delivery to evaluate your purchase. If you are not completely convinced, our refund process is simple and efficient, ensuring unparalleled peace of mind.
We accept returns on products that are in new, unused condition, and returned in their original packaging. This flexibility is our way of showing you that your satisfaction is at the heart of our concerns.
HOW TO RETURN AN ITEM TO HORLONA MONTRE?
To make a return, log in to your customer account and follow these steps:
- Click on “ HISTORY AND DETAILS OF MY ORDERS”.
- Click the "Details >" button corresponding to the order you wish to view.
- Indicate the product(s) you wish to return by checking the box to the left of their title.
- Fill out the form that appears and validate your request by clicking on “generate a return”.
- Prepare the package and place the return sheet inside.*
*Please include in your package the return form, which contains all the necessary information: the return address and your specific return number. You will easily find this form in the "PRODUCT RETURN" section of your customer area. You will be able to print it, once the customer service has validated your request. You will just have to click on the [+] icon associated with your return and print the form. This step is essential to ensure a quick and efficient processing of your return.
You will be refunded within 7 to 15 days following receipt of the product.
Return costs are your responsibility, except in the case of damaged original product.
The return address
Trendy Element
8 Rue Marguerite Syamour
25000 Besançon